Frequently asked questions

Here you will find the most frequently asked topics, questions and answers.

AN ORDER

MÖVE places a particular focus on innovative functionality combined with long-lasting and low-maintenance quality, as well as attention to detail. This is reflected in the choice of materials and composition of the components. For example, MÖVE uses high-strength EN AW 7020 aluminum from European production, which ensures particularly high stability and load capacity. The ability to select individual colors are just a few examples that set MÖVE bikes apart from cheaper providers. In addition, MÖVE produces in Germany and relies on high-quality components from predominantly German and European development and production. In short: MÖVE offers particularly high-quality e-bikes "Made in Germany" where it is worth taking a look at the details and which are therefore not cheap, but are literally "value for money".

Basically, we first take your request and clarify the feasibility with you personally. However, you must know that for certain reasons we designed the bikes exactly as they are offered to you for sale. In our eyes, the components harmonize with each other and produce exactly the final bike that we have brought to market with conviction as the "Möve".

Orders can be placed through our partner dealers. We are still in the process of building up a nationwide dealer network. If you cannot find a dealer near you, please contact us and we will help you directly. Otherwise, you can also order the bike in our webshop.

Put the items you want in your shopping cart. You can order your items from your shopping cart. Choose your preferred payment method and submit your order.

If you would like to place your order by email, please send us an email to: order@moeve-bikes.de. Please include the following information in the email: article number and description, quantity, size if applicable, your contact details and customer number (delivery address and billing address), and desired payment method if applicable (prepayment or similar).

If you need to make changes to your bike order, please contact our staff by email. We will be happy to accommodate your change requests.

The quantity is adjusted in the shopping cart. There, before you submit your order, you can manually enter the number of pieces you want per item in the input field. To do this, simply click in the field in the "Quantity" column and type in the desired number.

Yes, you will receive a 3% discount on the purchase price.

No, unfortunately that is no longer possible. Our patented mechanical cyfly drive has found a fan base, but has not managed to break through in the bicycle market dominated by e-bikes. We are therefore concentrating our engineering expertise on e-bike mobility and bringing the MÖVE brand attributes of innovative functionality combined with quality and attention to detail to this growth market.

Gladly. If you select "Pick up yourself" as a shipping option during the ordering process, you will receive an information email from us as soon as your bike is ready for collection. You can simply arrange an appointment with one of our bike consultants, who will give you a personal introduction to your bike.