Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or the last item.
To exercise your right of withdrawal, you must contact us,
Möve Mobility GmbH
Katharinenberger Str. 20
99988 Katharinenberg
+49 (0) 36 024-806-100
info@moeve-bikes.de
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
We will collect the goods from you personally or via a commissioned service provider. You will bear the direct costs of returning the goods. For goods that cannot be returned by post due to their nature, the costs within Germany are EUR 59. For neighboring EU countries, the return costs are calculated individually and passed on to you.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To:
Möve Mobility GmbH
Katharinenberger Str. 20
99988 Katharinenberg
+49(0)36 024-806-100
info@moeve-bikes.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*):
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s):
Date:
(*) Delete as appropriate.